Terms and Conditions

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

* Please note - on some overseas orders, particularly kits, additional postage may be added as a result of the shipping costs charged to us because of the size of the box, not the weight. Please accept our apologies.

We attempt deliver your order right away for items in stock. We will normally send your order to you in 2-3 business days. International orders are generally received in under 6 days.

If your item is not in stock, we will email you before deciding how to proceed if it is likely to be a long delay.

We are VAT registered as Parade Figures.  Number 157 1604 17GB  VAT @ 20% is charged on all UK/EC orders.

Any credit card details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please note - if the shipping carrier is unable to deliver a shipment as a result of an incorrect address provided, being unable to obtain a signiture, the delivery rejected for some reason, and are forced to return it to us, the return shipping costs will be charged together with a 20% restocking fee before any refund is considered.  This does not affect your statutory rights.  Should you decide to cancel your order after shipping, the goods must be returned at your expense undamaged, and we will charge a restocking fee of 20% before any refund​ is issued​.

If you need to reach us, please use the Contact us link on the store page.

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
 To pay by card, please call us on +44(0)792 1166645 between 9am and 6pm GMT.  
Outside these hours please leave a message and we'll call back.
This is not an official site of Multiplex Modellsport GMBH & Co KG